1. Warranty Period:
KERATIN HOLD & CHARGE comes with a fixed 24-month limited warranty.

2. Contact Us:
Phone Number : 99950323588
Email Address : services@keratinregrow.com
Please note that we do not accept unapproved returns of damaged products. To approve a warranty claim, please contact us at the provided number. KERATIN reserves the right, at any time, in its sole discretion, without liability to you or any third party, to modify, suspend, or terminate the warranty.

3. How long does it take to get a replacement?
The TAT is 25 days from the date of receiving the product at our address mentioned in the contact section.

4. Warranty Claims for Quality-Related Issues:
All quality-related defects on items sold directly by KERATIN or its authorized resellers are covered by an extensive warranty, starting from the date of purchase. KERATIN's limited warranty is restricted to the country of purchase. The warranty is void for items taken outside the country where they were originally bought or shipped directly from an authorized online purchase. Quality-related warranty claims on purchases made through KERATIN's authorized distributors and retailers are handled through KERATIN and concerned dealers. For quality-related warranty claims: - Items will be repaired or replaced with a brand-new product of the same model. - If a replacement is unavailable, KERATIN will provide an alternative product of the same brand or a different brand with the same power rating, though it may not include the holding feature. If the customer is not satisfied with the replacement, KERATIN will offer a refund after deducting depreciation costs.

5. Warranty Claim Process:
To avail the warranty, please mail your product to: E-QUARK MOLECULE INNOVATIONS PVT LTD, SH BUILDING, THRISSUR - 680711,KERALA,INDIA

We strongly recommend using a mailing service with tracking for return packages. If the package does not reach us safely, we cannot issue a refund. We are not liable for lost or stolen packages during incoming or return transit.

• Products without sufficient proof of purchase
• Lost or stolen products
• Items that have exceeded their warranty period
• Free products (e.g., promotional giveaways)
• Repairs through 3rd parties or any unauthorized disassembly or tampering of the product
• Non quality-related issues & normal daily wear and tear
• Intentional modifications
• Products not manufactured by us
• Damage due to incorrect voltage or power supply
• Physical damage not caused by manufacturing defects
• Serial number or warranty label tampered or removed
• Disassembly or tampering
• Use with non-compliant cables or accessories (using poor-quality third-party cables that cause overheating or malfunction)
• Improper storage (e.g., prolonged exposure to moisture, dust, or corrosive environments)
• Commercial or industrial use (if the product is used beyond regular consumer-grade usage)
• Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly - indoor use only)
• Cable damage (unless part of a manufacturing defect identified upon initial receipt or technical failure)
• Damage to ports/connectors - physical (due to improper insertion, excessive force, or foreign objects)
• Purchases from unauthorized resellers, including international purchases not made through our official channels

KERATIN is not liable for:

• Loss of data incurred from use of KERATIN products
• Returning personal items sent to KERATIN
• Items returned without prior warranty authorization or return approval
• Damage or loss incurred in transit when returning items for non-quality issues
• Any incidental, indirect, special, punitive, or consequential damages, including but not limited to loss of profits, revenue, or data, or damage to other equipment
• Damage to any other device or accessory (e.g., smartphone, laptop, tablet, charging cable not manufactured by KERATIN) connected to or used in conjunction with KERATIN products
• Damages or losses caused by failure to follow product instructions or warnings, or by operating the product outside its intended use
• Downtime or loss of use of the product or any connected device
• Any claims made by a third party or made on behalf of a third party

The buyer must submit the following details upon request to claim warranty benefits:

• The buyer must provide sufficient proof of purchase
• KERATIN will document the results of troubleshooting efforts made by the buyer
• The defective item’s serial number and clear visual evidence of the defect must be provided
• In some cases, sending the item to KERATIN's address for quality inspection may be necessary
• For defective items that need to be returned to KERATIN, the warranty on replacements will be void if:
  • The wrong item is returned to KERATIN
  • The defective item is not returned

Valid proof of purchase includes:

• Order number from online purchases made through KERATIN or its authorized resellers
• Sales invoice
• Dated sales receipt from an authorized KERATIN reseller, including a description of the product and its price

Please note: More than one type of proof of purchase may be required to process a warranty claim (e.g., proof of payment and confirmation of the original shipping address).

Warranty claims for product defects must be made within 90 days of opening a claim. We are unable to process claims for items that have exceeded either their original warranty period or the 90-day warranty claim window.